Returns, Exchanges & Store Credit Policy
At The Skincare Tools, we take pride in the quality and performance of our products. If you are not fully satisfied with your purchase, you may request a return for store credit or exchange by contacting us at info@theskincaretools.com.
For eligible change-of-mind returns we offer store credit or exchange only. Refunds to the original payment method are not available for change-of-mind purchases.
Once your request has been reviewed and approved we will provide instructions on how to return your item. Returns sent without prior approval and tracking will not be accepted.
Return Eligibility
Returns or exchanges must be requested within 14 days of receiving your order. To qualify, the item must be unused, in its original packaging, with all tags intact, plastic seals unopened, and accompanied by proof of purchase.
Once your return has been received and inspected, approved returns will be eligible for store credit or exchange, excluding original shipping fees.
Store credit will be issued electronically and can be redeemed towards future purchases at The Skincare Tools. Exchanges are subject to product availability, and any price difference will be payable by the customer.
If your order included a gift with purchase, this item must also be returned in its original, unused condition. Store credit or exchanges will not be processed unless all applicable gifted items are received.
Return shipping costs for change-of-mind returns and exchanges are the responsibility of the customer.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact our support team at info@theskincaretools.com within 14 days of delivery where possible. Include photos and a brief description of the issue to assist with evaluation.
Once your request has been reviewed, we will advise you of the next steps.
All damaged or faulty products will be assessed in accordance with applicable consumer protection laws. Where required by law, customers may be entitled to a repair, replacement or refund.
Nothing in this policy limits your statutory consumer rights.
Non-Returnable Items
Gift cards are non-refundable and cannot be returned for change of mind.
For hygiene and safety reasons, products that have been used, opened or removed from their protective seals are not eligible for change-of-mind returns or exchanges.
These exclusions do not affect your rights under applicable consumer protection laws.