Delivery and Shipping Policy
Thank you for shopping with The Skincare Tools. We are committed to processing your order promptly and delivering it safely. Please review the details below regarding processing times, delivery options, and region-specific shipping information.
1. Processing Time
We aim to dispatch all orders placed before 12 PM Monday - Friday the same day. If your order is placed after this time, on a weekend, or on a holiday, we aim to have these dispatched the next business day. Processing includes order verification, quality control, and packaging. During peak periods or promotional events, processing times may be slightly extended. We appreciate your patience. Once your order is confirmed, you will receive a confirmation email. A second email will follow with tracking information once your order has shipped.
2. Shipping Methods & Delivery Timeframes
We currently ship to Australia, Asia/Oceania, North America, and Europe. Delivery estimates begin once your order has been dispatched.
3. Shipping Costs
Australia Shipping Costs
- Orders over $120 AUD : Free Standard Shipping (3-5 business days)
- Orders under $120 AUD : Standard Shipping $10 AUD (3-5 business days)
- DHL Express Shipping: $35 AUD (1-3 business days)
Asia/Oceania Shipping Costs
- Orders over $290 AUD : Free DHL Express Shipping (2–5 business days)
- Orders under $290 AUD : $60 AUD DHL Express Shipping (2–5 business days)
North America Shipping Costs
- Orders over $250 USD : Free DHL Express Shipping (3-5 business days)
- Orders under $250 USD : $30 AUD DHL Standard Shipping (5-8 business days)
- Orders under $250 USD : $60 AUD DHL Express Shipping (3–5 business days)
Europe Shipping Costs
- Orders over $290 AUD : Free DHL Express Shipping (2–5 business days)
- Orders under $290 AUD : $50 AUD DHL Express Shipping (2–5 business days)
Note: Shipping timeframes are estimates and may vary due to local postal conditions or unforeseen events.
4. Order Tracking
Once dispatched, you will receive an email with your tracking number and carrier link. Please allow 24–48 hours for tracking to activate.
5. Delivery Address
Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. Undeliverable Packages
If a package is undeliverable due to an incorrect address or failed delivery attempts, it may be returned to us. In such cases, reshipping fees may apply.
7. Contact Us
For shipping support or questions please contact info@theskincaretools.com
8. Policy Updates
This policy may be updated at any time without prior notice. Changes take effect immediately upon being posted. By placing an order, you agree to the terms outlined in this Delivery & Shipping Policy.