Delivery + Shipping Policy
Thank you for shopping with The Skincare Tools. We’re committed to processing your order promptly and delivering it safely. Please review the details below regarding processing times, delivery options, and region-specific shipping information.
1. Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding Australian public holidays). Processing includes order verification, quality control, and packaging. During peak periods or promotional events, processing times may be slightly extended. We appreciate your patience. Once your order is confirmed, you’ll receive a confirmation email. A second email will follow with tracking information once your order has shipped.
2. Shipping Methods & Delivery Timeframes
We currently ship to Australia, Asia/Oceania, North America, and Europe. Delivery estimates begin after dispatch:
Australia
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
Asia / Oceania (NZ, HK, JP, KR, SG, TW, TH, ID, VN, UAE, QA)
• Standard Shipping: 7–14 business days
• Express Shipping: Contact us for availability
North America (USA, Canada)
• Standard Shipping: 7–14 business days
• Express Shipping: Contact us for availability
Europe
• Standard Shipping: 7–14 business days
• Express Shipping: Contact us for availability
Note: Shipping timeframes are estimates and may vary due to local postal conditions or unforeseen events.
3. Shipping Costs
Australia
• Orders over $120 AUD: Free Standard Shipping
• Orders under $120 AUD: $10 Standard / $15 Express
Asia/Oceania
• Orders over $200 AUD: Free Standard Shipping
• Orders under $200 AUD: $20 Standard / Express: Contact us
North America
• Orders over $250 AUD: Free Standard Shipping
• Orders under $250 AUD: $15 Standard / Express: Contact us
Europe
• Rates and availability: Contact us for current pricing
4. Order Tracking
Once dispatched, you’ll receive an email with your tracking number and carrier link.
Please allow 24–48 hours for tracking to activate.
5. Delivery Address
Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. Undeliverable Packages
If a package is undeliverable due to an incorrect address or failed delivery attempts, it may be returned to us. In such cases, reshipping fees may apply.
7. Contact Us
For shipping support or questions, please contact info@theskincaretools.com
8. Policy Updates
This policy may be updated at any time without prior notice. Changes take effect immediately upon being posted. By placing an order, you agree to the terms outlined in this Delivery & Shipping Policy.